Conversations

Counsellor coaching

Every counsellor gets a weekly scorecard built from their own calls — with the two drills that would move conversion most.

Counsellors

Avg quality score

Best conversion

35%

Fatima R. · PU

Coaching drills open

Sneha K.

Engineering — Marathalli · 412 calls in 30 days

Rapport92

Discovery86

Programme fit90

Fee framing74

Objections81

Next step95

Excellent parent rapportAlways books a next step

Discounts too early on fee talk

Conversion 31% of counselled enquiries.

Arun P.

Degree — Kasturinagar · 366 calls in 30 days

Rapport78

Discovery62

Programme fit80

Fee framing71

Objections66

Next step70

Strong programme knowledge

Skips discovery questionsEnds calls without a booked action

Conversion 24% of counselled enquiries.

Fatima R.

PU College · 298 calls in 30 days

Rapport95

Discovery90

Programme fit88

Fee framing86

Objections89

Next step97

Best objection handling in the groupHighest visit-to-admit rate

Call length runs long on weekends

Conversion 35% of counselled enquiries.

Vinay S.

Schools · 241 calls in 30 days

Rapport70

Discovery58

Programme fit64

Fee framing60

Objections55

Next step72

Consistent follow-up cadence

Weak on transport & fee objectionsLow discovery depth

Conversion 19% of counselled enquiries.